Knowledge Base

Buying

Downloading purchased items

After purchase, items appear in "My Downloads" with a secure link. Downloads are tied to your account and may be limited by the item's license. If a download link is missing, include your order ID in a support ticket.

Contacting the author

The fastest way to get item-specific help is to contact the author via the support section on the item page. Provide version numbers, steps to reproduce and any error messages to help the author debug quickly.

Payments, invoices, and taxes

We use third-party payment processors. Receipts are available in your order history. For business invoices include VAT/tax ID in your ticket; for questions about charges open a billing ticket with the order reference.

Selling

Getting started as an author

Create an author account, follow the item submission checklist (title, description, screenshots, demo), and set a clear support policy. Items that do not meet quality standards may be rejected.

Payouts and fees

Payout schedules and fee percentages are listed in your author dashboard. Keep your payment details up to date to prevent payout delays.

Support expectations for authors

Authors are expected to respond to buyer support requests and provide reasonable help (bug fixes, installation guidance). Authors should document compatibility and requirements on the item page.

Support & Tickets

How to file a good ticket

1. Include order ID and item URL.
2. List environment details (OS, software versions).
3. Provide exact error messages and reproduction steps.
4. Attach screenshots, logs or small archives (JPG/PNG/PDF/TXT, max 10 MB, up to 3 files).

Ticket routing & SLAs

Item-specific support is routed to the author. Platform-level issues (fraud, account, payments) are handled by our team. We aim to acknowledge tickets within 24–72 business hours; resolution times depend on complexity.

Attachment policy

Allowed: JPG, PNG, PDF, TXT. Max 10 MB per file, up to 3 files per message. Do not upload passwords or private keys.

Licensing & Legal

License types

Items are sold under the license specified on the item page. Common licenses cover personal and commercial use; read the License Agreement for full terms.

Verifying a license

Use the "Verify License" tool to paste invoice/order ID and confirm a purchase. For disputes, open a ticket with proof of purchase.

DMCA and takedown requests

For copyright concerns see our DMCA page. Provide clear proof and contact information when submitting a takedown request.

Security & Best Practices

Keep purchased code in private repositories, review third-party dependencies, and follow the author's installation instructions. Report suspected malware or compromised items immediately via a support ticket.

Troubleshooting

Item won't work after update

Check changelog and compatibility notes. Try reverting to the previous version or contact the author with console errors and environment details.

Broken demo or missing files

Ensure you downloaded the correct package. If files are missing, open a ticket with your order ID and the item URL.

Further help

If you cannot resolve an issue with the author, escalate with a platform ticket and attach the prior correspondence and evidence. Use Submit a support ticket to start the escalation.