Refund Policy

Digital goods are generally non-refundable. Because digital products can be copied instantly, refunds are granted only in limited circumstances.

When refunds may be granted

• Product is defective and Seller cannot or will not provide a working version.
• Product significantly differs from its description or demo.
• Duplicate or accidental purchase where the Buyer can demonstrate the mistake.

How to request a refund

Open a support request and include order number, product, author, and a description of the issue. Attach screenshots or files demonstrating the problem. We will review and respond within a reasonable timeframe.

Processing

If a refund is approved, it will be issued through the original payment method. Processing times depend on the payment provider.

Contact

Refund inquiries: info@esdecode.com