Refund Policy

Digital goods are generally non-refundable. Because digital products can be copied instantly, refunds are granted only in limited circumstances.

When refunds may be granted

• Product is defective and Seller cannot or will not provide a working version.
• Product significantly differs from its description or demo.
• Duplicate or accidental purchase where the Buyer can demonstrate the mistake.

How to request a refund

Open a support request and include order number, product, author, and a description of the issue. Attach screenshots or files demonstrating the problem. We will review and respond within a reasonable timeframe.

Processing

If a refund is approved, it will be issued through the original payment method. Processing times depend on the payment provider.

Related buyer information

Review scope and download protections are explained on the Buyer Protection, Content Review Process and Security pages.

Contact

Refund inquiries: info@esdecode.com