HelpDeskPro — Laravel Support Ticket System

HelpDeskPro is a clean, installable Laravel 11 helpdesk where customers create support tickets and admins/agents manage, reply, assign, filter and close them. MySQL-backed, with three user roles and no front-end build step (Tailwind via CDN).

It's a real, full-stack app with role-based dashboards, a conversation thread that distinguishes customer replies, staff replies and internal notes (hidden from customers), ticket assignment, statuses, an activity timeline, category & agent management and policy-based authorization.

Highlights

• Laravel 11 · PHP 8.2+ · MySQL — three roles: Admin, Agent, Customer.
• Conversation thread + staff-only internal notes (highlighted).
• Assignment, status changes & activity timeline.
• Admin ticket manager with status/priority/category/assignee filters.
• Policy authorization — customers see only their own tickets.