HelpDeskPro — Laravel Support Ticket System
Preview and demo
Status: unchecked. Availability checks are not a security guarantee.
Description
HelpDeskPro is a clean, installable Laravel 11 helpdesk where customers create support tickets and admins/agents manage, reply, assign, filter and close them. MySQL-backed, with three user roles and no front-end build step (Tailwind via CDN).
It's a real, full-stack app with role-based dashboards, a conversation thread that distinguishes customer replies, staff replies and internal notes (hidden from customers), ticket assignment, statuses, an activity timeline, category & agent management and policy-based authorization.
Highlights
- Laravel 11 · PHP 8.2+ · MySQL — three roles: Admin, Agent, Customer.
- Conversation thread + staff-only internal notes (highlighted).
- Assignment, status changes & activity timeline.
- Admin ticket manager with status/priority/category/assignee filters.
- Policy authorization — customers see only their own tickets.
Features
Requirements
- PHP 8.2+
- Composer
- MySQL 5.7+ / MariaDB 10.3+
- No front-end build step (Tailwind via CDN)
Changelog
Frequently Asked Questions
What are the server requirements to run HelpDeskPro?
HelpDeskPro requires PHP 8.2 or higher, MySQL, and Composer to install Laravel 11 dependencies. No Node.js or front-end build step is needed, as Tailwind CSS is loaded via CDN, making server setup straightforward.
What user roles are included, and what can each role do?
There are three roles: Admin, Agent, and Customer, each with their own role-based dashboard. Admins manage all tickets, categories, agents, and teams; Agents can reply, add internal notes, and update ticket statuses; Customers can only create tickets and view their own submissions, enforced via policy-based authorization.
Are internal notes visible to customers?
No — internal notes are staff-only and are hidden from customers entirely. They appear highlighted in the conversation thread so agents and admins can communicate privately without the customer seeing those messages.
Is the source code included and can I customise it for my project?
Yes, the full source code is included, built on a clean Laravel 11 MVC structure that is straightforward to extend and customise. You can add new features, modify roles, or restyle the UI to fit your branding.
Does the product include any demo data or test accounts to evaluate it quickly?
Yes, a demo seeder is included that populates the database with ready-to-use Admin, Agent, and Customer accounts. This lets you log in as each role immediately after installation and explore all features without manual setup.
What is included in terms of ticket management and filtering for admins?
Admins get a dedicated ticket manager with filters for status, priority, category, and assignee, plus search and pagination for handling large volumes of tickets. Each ticket also has a full activity timeline tracking assignments, status changes, and replies, giving admins complete visibility over every support interaction.
Technical requirements
- See the detailed requirements in the product description below.
What is included
- Self-hosted app package with full downloadable files
- Product listing and product page guidance
- Product files ready for self-hosting or integration
- 10 listed features
- Changelog included on the product page
Who is this product for
- Buyers who need a self-hosted app rather than a custom build from scratch
- Teams shopping within Customer Support
- Use cases aligned with laravel support ticket, helpdesk system, php support script, ticket system
License and usage
- Regular license for one end product where end users are not charged for access to the item itself
- Extended license for one end product where end users can be charged
- Verify the exact usage rights on the selected license before deployment or client handoff
- Keep the purchase record and license certificate for future verification
Updates and support
- 6 months of seller support included
- Review the seller support scope before purchasing.
- Recent changes are visible in the product changelog
- Use the changelog to confirm ongoing maintenance before rollout
Technical details
- Current version
- 1.0.0
- Last updated
- Jul 11, 2026
- License options
- Regular, Extended
- Support period
- 6 months of seller support included
Marketplace review
Content review processNo completed marketplace review record is available for this product.
This is not a full penetration test or a guarantee that the product is vulnerability-free.
License comparison
A license is tied to one end product, not strictly to one domain. Development, staging, and the final production domain may belong to the same licensed deployment.
| Use | Regular License | Extended License |
|---|---|---|
| Source code modification | ||
| Own project use | ||
| One client project | ||
| One production deployment | ||
| Development and staging | ||
| Paid SaaS or paid user access | ||
| Multiple unrelated client projects | ||
| Redistribute source code | ||
| Resell source code |
License FAQ
Can I modify the source code?
Yes, under both licenses.
Can I use the script for a client?
Yes, for one client end product.
Can I install it on a staging domain?
Yes. Development and staging may belong to the licensed deployment.
Do I need another license for another client?
Yes, each unrelated client end product needs its own license.
Can I use it for a paid SaaS?
Yes, with an Extended License.
Can I resell the source code?
No. Standalone redistribution or resale is prohibited.
Is a license limited strictly to one domain?
No. It is tied to one end product, which may use development, staging, and production domains.
For one end product — free to end users
Item Details
- Last Update
- July 11, 2026
- Published
- June 4, 2026
- Version
- 1.0.0
- Category
- Customer Support
- Sales
- 0
- Reviews
- No reviews
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License Info
Regular License — Use in one end product which end users are not charged for.
Extended License — Use in one end product which end users can be charged for.
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